We are committed to helping create workplaces and environments where cultural awareness and understanding are the foundation of empathetic leadership, team harmony, and maximum productivity.
We aim to empower organizations to adapt practices and mindsets that celebrate cultural diversity. These practices and mindsets lead to more effective communication, a harmonious work environment, and increased profits.
How Culturally Intelligent Are You?
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The workplace has changed. Diversity is the new normal. Demographics, migration, and economic changes have altered the social context of work. Leading organizations are intentionally increasing workforce and stakeholder diversity to drive innovation and growth in new markets.
Today’s workers, across a broad range of accountability levels, job roles, organization size, and industry, in-home markets and across borders, interact daily with individuals from backgrounds vastly different than their own. That reality requires a new workplace competency; the ability to manage multiple sources of cultural diversity.
Diversity competence for a globalized workplace.
Cultural Intelligence is the set of knowledge, skills, and abilities needed to recognize, understand, reflect on, and adapt to cultural differences. Individuals with high Cultural Intelligence display four main competencies:
CQ Drive is the willingness to work with others from diverse backgrounds. It includes an ability to overcome explicit or unconscious bias and the capacity to persist in challenging intercultural settings—even when the individual feels confused, frustrated, or burnt out.
CQ Knowledge is the understanding of culture and cultural differences. That involves more than awareness of variations in language, customs, and appearance. Core cultural differences like values, assumptions, and beliefs are often invisible but cause the most problems—and are frequently overlooked.
CQ Strategy is the ability to flex mentally. With a high CQ Strategy, individuals are not confined to a single worldview. They are open to new or integrative ideas.
CQ Action is the ability to flex verbal and non-verbal behavior. CQ Action decreases the risk of miscommunication and helps an individual respond to diverse others in a manner that conveys respect and builds trust and rapport.
* I give all credit to the Cultural Intelligence Center for the term and definition of CQ.